At Spectra Spray SA, we are committed to providing authentic, high-quality products. We also maintain a clear Return & Exchange Policy in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
As our products are dietary supplements and oral vitamin sprays intended for personal use, opened products cannot be resold for health and safety reasons.
You may request a return or exchange within 24 hours of receiving your order, provided that:
Products that have been opened or used are not eligible for return or exchange unless they have a manufacturing defect or the incorrect item was supplied by Spectra Spray SA.
A return or exchange will be accepted at no cost to the customer if:
Customers must contact our Customer Support team within 24 hours of receiving the order and provide clear photos showing the issue.
Orders may be cancelled before they have been shipped.
Once an order has been handed over to the shipping carrier, it cannot be cancelled. If a cancellation is exceptionally approved after shipment, the applicable shipping charges will be deducted from the refund.
Once the returned product has been received, inspected, and confirmed to meet the return conditions, the refund will be processed using the same payment method originally used for the purchase.
For purchases made using installment payment services such as Tabby or Tamara, refunds will be processed through the respective payment provider in accordance with its terms and conditions.
